技能培训专题 电工理论复习.txt
《技能培训专题 电工理论复习.txt》由会员分享,可在线阅读,更多相关《技能培训专题 电工理论复习.txt(12页珍藏版)》请在文库网上搜索。
1、 selective fulltext of market research reports focusing on the computer industry and technology trends (monthly) WIntelliseekAbstracts/fulltext articles from major business, finance, and industry journals; also includes abstracts from the Wall Street Journal and New York Times (monthly) WNewspaper A
2、bstractsAbstracts from the Wall Street Journal, Atlanta Journal/Constitution, Los Angeles Times, Chicago Tribune, Boston Globe, New York Times, Washington Post, and Christian Science Monitor (monthly) DWall Street JournalFulltext articles from the Wall Street Journal (monthly) DWilson Business Abstr
3、actsAbstracts from major business and industry trade journals (monthly) W (select the WinSPIRS icon)MISCELLANEOUS (white labels)Banking LibraryLaws, regulations, and other essential documents that govern, control, and influence financial institutions (monthly) DDatapro Software FinderComprehensive s
4、oftware directory; product profiles include vendor, category, function, hardware type, operating system, source language, system class, and a brief description (quarterly) DEncyclopedia of AssociationsInformation on local, regional, national, and international associations and trade groups; each rec
5、ord includes a phone number, address, and description of scope and publications (quarterly) W (select the WinSPIRS icon)Michies Georgia Law On DiscContains the fulltext of the Georgia Code (quarterly) WSearch Master Tax LibraryContains the fulltext of numerous Matthew Bender tax services (quarterly)
6、 DWinART PlusAA software providing access to the Audit Reference and Resource Disc (AARD) and The Global Best Practices Knowledge Base (quarterly) WW = WindowsbasedD = DOSbased$ There is a charge to print documents from this database. Documents can be viewed at no charge.n.State: In summary, the ser
7、vice profit chain illustrates how keeping internal customers happy will ultimately lead to happy external customers.CS-14IV. Customer Chains (cont.)Present overhead CS-14.State: This chain reaction was created by the Quality guru, Deming. It illustrates the dramatic ramifications quality has on the
8、success of an organization and demonstrates that quality improvement leads to decreased costs and increased profits and market. Increased market means not only increased market share (slice of the pie) but also increased market (pie) We need to break the mindset that increased quality is more expens
9、ive. This is not the case! Discuss the Deming Chain Reaction.V. Summary (5 minutes)State: In this module we have discussed the importance of understanding your customers needs and expectations. 1992 ARTHUR ANDERSEN & CO, SC All Rights Reserved.Module 5: Customer Satisfaction12/94Page 18脐瀐瀠脠脐鑀酰鄐鄐鈰脐脠怰
10、舐塰蟿讦膋跭跭醍跭跽跽!醍醍趎鰐趎!軍醍麈醍黊醍麋醍黍醍趞黎醍趞醍醍!醍謐趮趮醍醍醍騀趾醍鬐趾醍醍醍!醍醍蘁稂阄爅灰怐瀐瀐脐瀐酠脀脰怐鄐偠倐鄐腠酠鄐瀐倐偀恀瀐酠瀐鄐灠灰灠瀐灰脐鄰茐瀐恐酰鄐酠脐鄐脐瀐瀐鄐瀐瀐脐脐鄐脐鄀鄐鄐鄐瀀瀐脐腰脐鄐鄐瀐鄐鄐鄐脐脐脐鄐鄐鄐鄐鄐脐鄐鄐脐鄐脐2pose (generally speaking how do these people envision and project themselves as a group; how do they express their sense of space and purpose?) 2.Communication and
11、 Language (generally, what are the styles and systems for interacting, transmitting and exchanging messages, both verbally and non-verbally? For example, what is the language of business and do any special media dominate the society? 3.Dress and Appearance (generally, what is the look, style and app
12、earance of this group of people, both in terms of adornments as well as the image or reputation created? For example, is there anything distinctive about their clothing and its colour, especially at business or work? 4.Food and Feeding Customs (generally, what distinguishes this people in terms of w
13、hat and how they eat, including their preparation, serving and eating habits? What is distinctive about their diet or their use of meals to express themselves? 5.Time and Time Consciousness (generally, how do these people measure duration intervals, differing in their time sense? For example, is the
14、re anything different about meeting times and arrivals?) 6.Relationships and Sexuality (generally, how do these people differentiate their associations with one another and strangers, whether in terms of kinship and gender, age and rank, position or status, rewards or recognition. Is there anything
15、different about their family and marriage arrangements? Particularly note matters of bisexuality, and the status of either male or female in society.) 7.Values and Norms (generally, what distinguishes the need and priority systems of this people in terms of importance. And as a result, what behaviou
16、r standards or expectations do they establish, explicitly or implicitly? For example, what about business ethics?) 8.Beliefs and Attitudes (generally, what is the philosophy of life of this particular group? What is the dominant force, such as religion or myths, that dominate their outlook and possi
17、bly is expressed in various attitudes, rites and rituals?) 9.Mental Habits and Learning (generally, what distinguishes the thought processes of this people - such as the method of learning, emphasis upon logic and intuition, whatever? Is there anything special about their systems of educating and tr
18、aining?) 10.Work Habits and Practices (generally, what is the primary vocational focus of this people - hunting, agriculture, industrial, post-industrial or high technology? Is there anything distinctive about their view of the nature of work and the ways of organising themselves at work, such as pa
19、tterns, policies and procedures? For example, are there peculiar attitudes or arrangements about caste, colour pigmentation or race, minority or foreign workers?) Activity: Organisational Culture Survey Instrument (OCS)The 99 items in this survey can be used by a leader to assess the culture of ones
20、 own organisation, including ones own managerial perceptions. (With adaptation, the instrument can be used to study another organisations culture. Further, with slight changes, the survey can also be extended to a managerial group or the whole workforce so as to obtain more comprehensive data for an
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 技能培训专题 电工理论复习 技能 培训 专题 电工 理论 复习