1、JOB DESCRIPTIONJOB TITLE:SecretaryAREA/DEPARTMENT:A&G / Executive OfficeJOB BAND:8HOTEL LEVEL:I - VREPORTS TO:Executive Secretary / Personal Assistant / Executive Assistant manager / Resident Manager / Hotel Manager / General ManagerPOSITIONS SUPERVISED:Administrative Assistant JOB SCOPE: Provide se
2、cretarial services to managers in line with InterContinental Hotels Group standards. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.TESTIMONIAL: I hereby confirm having read the
3、 duties and agree to perform these duties as set out in the Job Description to the required standards. Signature: Date: .Key Responsibilities Maintain general filing systems Answer incoming telephone calls and either transfer, redirect or take a message Prepare files, reports, correspondence and oth
4、er relevant business documentation Handle general enquiries Arrange appointments and meetings Take dictation of correspondence as required Open and sort mail Maintain confidentiality at all times on all matters Demonstrate essential overall knowledge of the organization Understand the responsibiliti
5、es of other units and departments and co-operate with them Access and use work processing computer packages and keep up to date with enhancements to latest upgradesOccupational Health and Safety Responsibilities Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are cond
6、ucted safely and within OH&S guidelines Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly Initiate action to correct a haz
7、ardous situation and notify supervisors of potential dangers Log security incidents and accidents in accordance with hotel requirementsKey CompetenciesKey TasksTaking Responsibility Strive for constant improvement and take responsibility for your own performance Adhere to InterContinental Hotel Grou
8、p Corporate Code of Conduct Adhere to Hotel Handbook and general policies and procedures Adhere to Executive Offfice Policies and Procedures Report problems to Management with suggestions for resolutionUnderstanding My Job Clarifies own job responsibilities and looks for opportunities that will incr
9、ease skills and job knowledge Understands how their role fits with others and contributes to the success of business Understands the hotels facilities, products and services Provides information when requested and promotes hotels services, facilities and special events Implements department procedur
10、es and policies as neededCustomer Focus Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs Anticipate guest needs, handle guest enquires, and solve problems Create a positive hotel image in every interaction with internal and external
11、customers Adhere to hotel brand standards Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests Assist guests and escort them to locations within the hotel at their request Maintain knowledge of special programs and events in the hotel
12、in order to recognize and respond to guests needs Maintain current Hotel information to be able to provide information to guestsTeamwork Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments Communicate well to ensure effective shift hand-overs Actively partic
13、ipate in organised meetings Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communicationAdaptability Be open to new ideas and make changes in the job and routine as required Work in line with bus
14、iness requirements Complete tasks as directed by ManagementDeveloping Self Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements Seek feedback on areas of shortfall Maximize opportunities for self developmentReliability Ensure that
15、your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision Follow standards, policies and procedures Meet hotel attendance and grooming standardsCultural Awareness Work effectively with customers and colleagues from different viewpoints, cultures and countries.Copyright InterContinental Hotels GroupLast Updated: 八月 8, 2022 Page 3 of 3