1、 MOOC 实用英语写作-平顶山工业职业技术学院 中国大学慕课答案投诉信的概述（随堂测验）1、问题：The following options are the core factors of a complaint letter EXCEPT_.（下列选项中哪一项不属于构成投诉电子邮件的核心要素。）选项：A、Attachment(附件)B、Complimentary close(结尾敬语)C、Heading(台头)D、Signature(签名)正确答案:【Attachment(附件)】2、问题：Make the judgement on the statement that the addre
2、ss of receipt is required tobe written after “To” in an E-mail of complaint.(在投诉电子邮件中，收信人地址应写在“To”之后。这种说法是否正确。)选项：A、正确B、错误正确答案:【正确】3、问题：Make the judgement on the statement that the E-mail can be typed in the styleof indented style or block style.(投诉电子邮件的排版可以采用缩进式或齐头式。这种说法是否正确。)选项：A、正确B、错误正确答案:【正确】投诉
3、信的格式写法（随堂测验）1、问题：The following options are the core factors that compose the body of an E-mailof complaint EXCEPT _.(下列选项中哪一项不属于构成投诉邮件正文部分的核心要素。)选项：A、Specific facts(陈述事实)B、Compliments(发起投诉)C、Salutations(解决方案)D、Signature(签名)正确答案:【Signature(签名)】 2、问题：Make the judgement on the statement that you can en
4、d an E-mail of complaintwith the Complimentary close of “Sincerely yours” or “Best”.(投诉邮件结尾敬语可以采用“你真挚的”或者“最好的祝愿”，这种说法是否正确。)选项：A、正确B、错误正确答案:【错误】3、问题：Make the judgement on the statement that you should make the complaintcourteously and objectively.（发起投诉时的语气要礼貌客观。这种说法是否正确。)选项：A、正确B、错误正确答案:【正确】投诉信的写作技巧（
5、随堂测验）1、问题：The following options are the rules of “5Cs” rules that you should abide by inwriting an E-mail of complaint, Except_.选项：A、Correctness（准确原则）B、Completeness(完整原则)C、Clarity(清晰原则)D、Complexity(复杂原则)正确答案:【Complexity(复杂原则)】2、问题：Which options are appropriate patterns of SALUTATION in an E-mail ofc
6、omplaint?（哪些选项是投诉邮件的恰当称呼方式？）选项：A、Dear Sirs.，（尊敬的先生，）B、Dear Sir./Madam,（尊敬的先生女士，）C、To Whom It May Concern，（敬启者）D、My Darling Sirs.,（最亲爱的先生）正确答案:【Dear Sirs.，（尊敬的先生，）#Dear Sir./Madam,（尊敬的先生女士，）#To Whom It May Concern，（敬启者）】3、问题：Make the judgement on the statement that the concise subject helps therecipi
7、ent process this E-mail effectively and efficiently.(简明扼要的邮件主题，有助于收信人有效高效地处理邮件。这种说法是否正确。)选项：A、正确 B、错误正确答案:【正确】投诉信的单元测试1、问题：The following options are the core factors of a complaint letter EXCEPT_.（下列选项中哪一项不属于构成投诉电子邮件的核心要素。）选项：A、Attachment(附件)B、Complimentary close(结尾敬语)C、Heading(台头)D、Signature(签名)正确答
8、案:【Attachment(附件)】2、问题：Tick out the core factors that compose the body of an E-mail of complaint.(勾选出构成投诉邮件正文部分的核心要素。)选项：A、specific facts(陈述事实)B、compliments(发起投诉)C、signature(签名)D、salutations(解决方案)正确答案:【specific facts(陈述事实)#compliments(发起投诉)#salutations(解决方案)】3、问题：Tick out the rules you should abide
9、by in writing an E-mail of complaint.（勾选出投诉邮件写作应遵循的原则。）选项：A、Correctness(准确原则)B、Conciseness(简洁原则)C、Clarity(清晰原则)D、Courtesy(礼貌原则)正确答案:【Correctness(准确原则)#Conciseness(简洁原则)#Clarity(清晰原则)】4、问题：Make the judgement on the statement that you can end an E-mail of complaintwith the Complimentary close of “Sinc
10、erely yours” or “Best”.(投诉邮件结尾敬语可以采用“你真挚的”或者“最好的祝愿”，这种说法是否正确。)选项：A、正确B、错误正确答案:【错误】5、问题：Make the judgement on the statement that the concise subject helps therecipient process this E-mail effectively and efficiently.(简明扼要的邮件主题，有助于 收信人有效高效地处理邮件。这种说法是否正确。)选项：A、正确B、错误正确答案:【正确】道歉信的概述（随堂测验）1、问题：Tick out t
11、he appropriate item of recipient address in a letter of apology.（勾选出道歉信正确的收信人地址书写形式。）选项：A、Mailbox 186, 1882 West Yanan Road., Donghua University, Shanghai, P.R. China200051B、P.R. China , Shanghai, Donghua University, Mailbox 186, 1882 West Yanan Road.,200051C、Donghua University, Mailbox 186, 1882 We
12、st Yanan Road., Shanghai, P.R. China200051D、1882 West Yanan Road., Mailbox 186, Donghua University, Shanghai, P.R. China200051正确答案:【Mailbox 186, 1882 West Yanan Road., Donghua University, Shanghai,P.R. China 200051】2、问题：Which following options are right forms of salutation addressed to a madamin a l
13、etter of apology？（下列哪些选项是道歉信中对女性的称谓形式。）选项：A、Dear Mary，（亲爱的玛丽）B、Dear Ms. Black, （尊敬的布莱克女士）C、Dear Professor Black, （尊敬的布莱克教授）D、Dear Madam，（尊敬的女士）正确答案:【Dear Mary，（亲爱的玛丽）#Dear Ms. Black, （尊敬的布莱克女士）#Dear Professor Black, （尊敬的布莱克教授）#Dear Madam，（尊敬的女士）】3、问题：Make the judgement on the statement that the date
14、 in a letter of apology bewritten as November 8th, 2019 or 8th November, 2019.（道歉信的时间可以表述为November 8th, 2019 或者 8th November, 2019。这种说法是否正确。）选项：A、正确B、错误正确答案:【正确】道歉信的格式写法（随堂测验） 1、问题：In a letter of apology to your teacher, you can take the following forms assalutation except _.（在写给老师的道歉信中，称谓不能采用下列哪一种形
15、式。）选项：A、Dear Mr. Smith，（尊敬的史密斯先生）B、Dear Professor Smith, （尊敬的史密斯教授）C、My Darling Smith, （最亲爱的史密斯）D、Dear Den Smith, （尊敬的史密斯主任）正确答案:【My Darling Smith, （最亲爱的史密斯）】2、问题：What factors are required to get involved in a letter of apology?（道歉信中必须包括哪些因素）选项：A、Making sincere apology（真诚致歉）B、Making corresponding co
16、mpensation（相应补偿）C、Passing thebuck （推诿责任）D、Making reasonable excuse（合理解释）正确答案:【Making sincere apology（真诚致歉）#Making correspondingcompensation（相应补偿）#Making reasonable excuse（合理解释）】3、问题：Make the judgement on the statement that sincerity comes first in apologies.（进行道歉时真诚最为重要。这种说法是否正确。）选项：A、正确B、错误正确答案:【正确
17、】道歉信的写作技巧（随堂测验）1、问题：Tick out the appropriate item of recipient address in a letter of apology.（勾选出道歉信正确的收信人地址。）选项：A、Mailbox 186, 1882 West Yanan Rd., Donghua University, Shanghai, P.R. China200051B、P.R. China , Shanghai, Donghua University, Mailbox 186, 1882 West Yanan Rd.,200051C、Donghua University
18、, Mailbox 186, 1882 West Yanan Rd., Shanghai, P.R. China200051D、1882 West Yanan Rd., Mailbox 186, Donghua University, Shanghai, P.R. China200051正确答案:【Mailbox 186, 1882 West Yanan Rd., Donghua University, Shanghai, P.R.China 200051】 2、问题：Tick out the appropriate items of salutation.（勾选出道歉信恰当的称谓形式。）选项
19、：A、Dear Mary，B、Dear Ms. Black,C、Dear Professor Black,D、Dear Sir or Madam，正确答案:【Dear Mary，#Dear Ms. Black,#Dear Professor Black,#Dear Sir or Madam，】3、问题：Tick out the appropriate items of the date in a letter of apology.（勾选出道歉信正确的时间表达。）选项：A、8th November, 2019B、November 8th, 2019C、Nov. 8, 2019D、8 Novem
20、ber, 2019正确答案:【8th November, 2019#November 8th, 2019#Nov. 8, 2019#8 November, 2019】道歉信的单元测验1、问题：The following factors are required to get involved in a letter of apologyEXCEPT_.（道歉信中不包括哪一项因素）选项：A、Making sincere apology（真诚致歉）B、Making corresponding compensation（相应补偿）C、Passing thebuck （推诿责任）D、Making re
21、asonable excuse（合理解释）正确答案:【Passing thebuck （推诿责任）】2、问题：Tick out the most appropriate item to make apologies in a letter of apology.（勾选出道歉信写作中最恰当的一项致歉用语。）选项：A、Im very sorry for my yelling at you, and now I am writing this letter to show mydeep regret.（很抱歉向你大喊大叫，特写此信表达我的遗憾之意。）B、Im sorry I yelled at yo
22、u, but you shouldnt have raised your voice.（很抱歉向你大喊大叫，但你不该提高说话的）C、Im sorry that you felt that way.（抱歉你竟会那样认为。）D、Im sorry if your feelings got hurt.（如果伤害了你的感情，我道歉）正确答案:【Im very sorry for my yelling at you, and now I am writing this letter toshow my deep regret.（很抱歉向你大喊大叫，特写此信表达我的遗憾之意。）】 3、问题：In a let
23、ter of apology to your teacher, you can take the following forms assalutation _.（在写给老师的道歉信中，可以采用下列哪些称谓形式。）选项：A、Dear Mr. Smith，（尊敬的史密斯先生）B、Dear Professor Smith, （尊敬的史密斯教授）C、My Darling Smith, （最亲爱的史密斯）D、Dear Den Smith, （尊敬的史密斯主任）正确答案:【Dear Mr. Smith，（尊敬的史密斯先生）#Dear Professor Smith, （尊敬的史密斯教授）#Dear Den
24、 Smith, （尊敬的史密斯主任）】4、问题：Make the judgement on the statement that sincerity comes first in apologies.（进行道歉时真诚最为重要。这种说法是否正确。）选项：A、正确B、错误正确答案:【正确】5、问题：Make the judgement on the statement that it doesnt matter to take thecourteous form as salutation in a letter of apology.（道歉信的称谓是否礼貌得体无关紧要。这种说法是否正确。）选项：
25、A、正确B、错误正确答案:【错误】感谢信理论概述（随堂测验）1、问题：Which option is the most appropriate patterns of salutation in an English letterwhen you know the recipients name and have intimate relationship? ( ) (英文信件中如果知道收信人姓名且关系亲密，下列称呼哪一项最合适？)选项：A、Dear Sir,B、Dear Mr. Bush,C、Dear Mary,D、Dear Mrs. Bush,正确答案:【Dear Mary,】2、问题：W
26、hich option is the most appropriate tense in a thank-you letter when youdescribe the help given by the recipient in the past? ( ) （感谢信中如果描述对方在过去岁月中给予自己的帮助时，应用下列哪一种时态最合适？）选项：A、Simple present tense 一般现在时 B、Simple past tense 一般过去时C、Simple future tense 一般将来时D、Present progressive tense 现在进行时正确答案:【Simple
27、past tense 一般过去时】3、问题：Make the judgement on the statement that the objects of a thank-you letterinclude individuals and organizations. (感谢信的写作对象包含个人和机构，这种说法是否正确。)选项：A、正确B、错误正确答案:【正确】感谢信的范文例析（随堂测验）1、问题：Make the judgement on the statement that the date of a letter is written as“month, day, year” in Am
28、erican English. （） (美式英语中，书信日期的写法是“月、日、年”。这种说法是否正确。)选项：A、正确B、错误正确答案:【正确】2、问题：I am writing to express my thanks to you for . which is a common sentencepattern at the end of a thank-you letter. True or False? ( ) （“我写信给您表达感谢是因为.”这句话是感谢信中结尾常用句型。请判断正误。）选项：A、正确B、错误正确答案:【错误】3、问题：Thank you again for your k
29、ind help，which is commonly used at thebeginning of a thank-you letter. True or False? （“再次感谢您的帮助”这句话是感谢信中开头常用句型。请判断正误。）选项：A、正确B、错误正确答案:【错误】感谢信的实践操作（随堂测验） 1、问题：I feel obliged _ thank you once more. ( ) （我必须再次感谢您。）选项：A、toB、forC、inD、on正确答案:【to】2、问题：Make the judgement on the statement that the salutatio
30、n of an English letter toyour best friend David is written as“Dear David,” . True or false?（） （你给你的好友David 写信，开头称呼写作“Dear David,”。这种说法是否正确。）选项：A、正确B、错误正确答案:【正确】3、问题：Make the judgement on the statement that the complimentary close of anEnglish letter to your best friend is written as“Yours respectful
31、ly,” . True or false?（）（你给你的好友写信，结束敬语写作“Yours respectfully,”。这种说法是否正确。）选项：A、正确B、错误正确答案:【错误】感谢信的单元测试1、问题：The following options are written correctly on the date of the English letterEXCEPT ( ) 以下选项中书信日期写作错误的是（）选项：A、August 2, 2018B、2018 August 2C、2 August 2018D、August 2nd, 2018正确答案:【2018 August 2】2、问题
32、：Which option is the most appropriate patterns of salutation in an English letterwhen you know the recipients name and have intimate relationship? ( ) (英文信件中如果知道收信人姓名且关系亲密，下列称呼哪一项最合适？)选项：A、Dear Sir,B、Dear Mr. Bush,C、Dear Mary, D、Dear Mrs. Bush,正确答案:【Dear Mary,】3、问题：I am writing to express my thanks
33、to you for . which is a common sentencepattern at the end of a thank-you letter. True or False? ( ) （“我写信给您表达感谢是因为.”这句话是感谢信中结尾常用句型。请判断正误。）选项：A、正确B、错误正确答案:【错误】4、问题：Make the judgement on the statement that the complementary close of a letterto your best friend is written as“Lovingly yours,” . （） （你给你的
34、好友写信，结束敬语写作“Lovingly yours,”。这种说法是否正确。选项：A、正确B、错误正确答案:【正确】5、问题：As we express our gratitude, we must never forget that the highestappreciation is not to utter words, but to live by them，which is said by President GeorgeWashington. True of False? ( ) （“当我们表达感谢时，我们绝不能忘记感恩的最高形式不是说出的话，而是实际的作为。”这句名言出自乔治华盛
35、顿总统。正确还是错误?）选项：A、正确B、错误正确答案:【错误】建议信的理论概述（随堂测验）1、问题：The following options are written correctly on the date of the English letterEXCEPT ( ) 以下选项中书信日期写作错误的是（）选项：A、July 2, 2019B、July 2nd, 2019C、2 July 2019D、2019 July 2正确答案:【2019 July 2 】2、问题：Which option is the most appropriate patterns of salutation i
36、n an English letterif the addressee is an elder or a superior? ( ) (如果收信人是长者或上级，下列结束敬 语哪一项最合适？)选项：A、Yours,B、Yours sincerely,C、Yours respectfully,D、Lovingly yours,正确答案:【Yours respectfully,】3、问题：Which of the following words can be used to give advice one by one in asuggestion letter? （ ） 建议信在分点阐述时需要使用
37、（）。选项：A、conjunction 连接词B、interjection 感叹词C、adversative 转折词D、adverb 副词正确答案:【conjunction 连接词】建议信的范文例析（随堂测验）1、问题：Which of the following conjunctions can be used to give advice one by one ina suggestion letter? 建议信在分点阐述时可以使用下面哪些连词？。( )选项：A、first of all（首先）B、and then（接下来）C、whats more（此外）D、Last but not le
38、ast（最后同样重要的是）正确答案:【first of all（首先）#and then（接下来）#whats more（此外）#Last butnot least（最后同样重要的是）】2、问题： Make the judgement on the statement that the intention of writing should beindicated at the beginning of a suggestion letter.( ) （建议信开头要表明写作意图。这种说法是否正确。）选项：A、正确B、错误正确答案:【正确】3、问题：Make the judgement on t
39、he statement that the date in an English letter bewritten as September 9th, 2010 or 9th September, 2010.( ) （英文信件的时间可以表述为 September 9th, 2010 或者 9th September, 2010。这种说法是否正确。）选项：A、正确 B、错误正确答案:【正确】建议信的实践操作（随堂测验）1、问题：Suppose you write a letter of suggestion to your school library, which of thefollowin
40、g expressions is inappropriate in making suggestions?（） （假设你给学校图书馆写建议信，下列表述中哪一项是不合适的？）选项：A、I would like you to prolong the open time.（我希望你们能延长开放时间。）B、If you are so kind as to provide us some books such as the latest magazines, we willbe greatly honored.（如果你们能多提供一些书籍，比如说最新的杂志，我们将不胜感激。）C、I hope to ext
41、end the return time so that everyone has more time to read.（我希望能延长还书时间，使每人都能有更多的时间阅读。）D、The books in our library are pretty beat up and the service is really terrible.（我们图书馆的书又破又旧，而且服务糟透了。）正确答案:【The books in our library are pretty beat up and the service is really terrible.（我们图书馆的书又破又旧，而且服务糟透了。）】2、问
42、题：Make the judgement on the statement that the family name and the givennames initials of a Chinese should be capitalized in the signature of an English letter. ( )(在英文信件签名中，中国人的姓和名首字母都应该大写。这种说法是否正确。)选项：A、正确B、错误正确答案:【正确】3、问题：Make the judgement on the statement that the tone of a letter of suggestion
43、needs to be polite and consider the feelings of others.( ) （建议信写作语气要委婉礼貌，顾及对方感受。这种说法是否正确。）选项：A、正确B、错误正确答案:【正确】建议信的单元测试1、问题： Which option is the most appropriate patterns of salutation in an Englishletter when you dont know the addressees name? ( ) (英文信件中如果不知道收信人姓名，下列称呼哪一项最合适?)选项： A、Dear Sir or Madam
44、,B、Dear Mr.Bush,C、Dear Mary,D、Dear Mrs. Bush,正确答案:【Dear Sir or Madam,】2、问题：Which of the following words can be used to give advice one by one in asuggestion letter? 建议信在分点阐述时需要使用（）。选项：A、conjunction 连接词B、interjection 感叹词C、adversative 转折词D、adverb 副词正确答案:【conjunction 连接词】3、问题：Suppose you write a letter
45、 of suggestion to your school library, which of thefollowing expressions is inappropriate in making suggestions?（ ） （假设你给学校图书馆写建议信，下列表述中哪一项是不合适的？）选项：A、I would like you to prolong the open time.（我希望你们能延长开放时间。）B、If you are so kind as to provide us some books such as the latest magazines, we willbe gre
46、atly honored.（如果你们能多提供一些书籍，比如说最新的杂志，我们将不胜感激。）C、I hope to extend the rerurn time so that everyone has more time to read.（我希望能延长还书时间，使每个人都能有更多的时间阅读。）D、The books in our library are pretty beat up and the service is really terrible.（我们图书馆的书又破又旧，而且服务糟透了。）正确答案:【The books in our library are pretty beat up and the service is really terrible.（我们图书馆的书又破又旧，而且服务糟透了。）】4、问题：Make the judgement on the statement that the
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