MOOC 实用英语写作-平顶山工业职业技术学院 中国大学慕课答案.docx
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1、 MOOC 实用英语写作-平顶山工业职业技术学院 中国大学慕课答案投诉信的概述(随堂测验)1、问题:The following options are the core factors of a complaint letter EXCEPT_.(下列选项中哪一项不属于构成投诉电子邮件的核心要素。)选项:A、Attachment(附件)B、Complimentary close(结尾敬语)C、Heading(台头)D、Signature(签名)正确答案:【Attachment(附件)】2、问题:Make the judgement on the statement that the addre
2、ss of receipt is required tobe written after “To” in an E-mail of complaint.(在投诉电子邮件中,收信人地址应写在“To”之后。这种说法是否正确。)选项:A、正确B、错误正确答案:【正确】3、问题:Make the judgement on the statement that the E-mail can be typed in the styleof indented style or block style.(投诉电子邮件的排版可以采用缩进式或齐头式。这种说法是否正确。)选项:A、正确B、错误正确答案:【正确】投诉
3、信的格式写法(随堂测验)1、问题:The following options are the core factors that compose the body of an E-mailof complaint EXCEPT _.(下列选项中哪一项不属于构成投诉邮件正文部分的核心要素。)选项:A、Specific facts(陈述事实)B、Compliments(发起投诉)C、Salutations(解决方案)D、Signature(签名)正确答案:【Signature(签名)】 2、问题:Make the judgement on the statement that you can en
4、d an E-mail of complaintwith the Complimentary close of “Sincerely yours” or “Best”.(投诉邮件结尾敬语可以采用“你真挚的”或者“最好的祝愿”,这种说法是否正确。)选项:A、正确B、错误正确答案:【错误】3、问题:Make the judgement on the statement that you should make the complaintcourteously and objectively.(发起投诉时的语气要礼貌客观。这种说法是否正确。)选项:A、正确B、错误正确答案:【正确】投诉信的写作技巧(
5、随堂测验)1、问题:The following options are the rules of “5Cs” rules that you should abide by inwriting an E-mail of complaint, Except_.选项:A、Correctness(准确原则)B、Completeness(完整原则)C、Clarity(清晰原则)D、Complexity(复杂原则)正确答案:【Complexity(复杂原则)】2、问题:Which options are appropriate patterns of SALUTATION in an E-mail ofc
6、omplaint?(哪些选项是投诉邮件的恰当称呼方式?)选项:A、Dear Sirs.,(尊敬的先生,)B、Dear Sir./Madam,(尊敬的先生女士,)C、To Whom It May Concern,(敬启者)D、My Darling Sirs.,(最亲爱的先生)正确答案:【Dear Sirs.,(尊敬的先生,)#Dear Sir./Madam,(尊敬的先生女士,)#To Whom It May Concern,(敬启者)】3、问题:Make the judgement on the statement that the concise subject helps therecipi
7、ent process this E-mail effectively and efficiently.(简明扼要的邮件主题,有助于收信人有效高效地处理邮件。这种说法是否正确。)选项:A、正确 B、错误正确答案:【正确】投诉信的单元测试1、问题:The following options are the core factors of a complaint letter EXCEPT_.(下列选项中哪一项不属于构成投诉电子邮件的核心要素。)选项:A、Attachment(附件)B、Complimentary close(结尾敬语)C、Heading(台头)D、Signature(签名)正确答
8、案:【Attachment(附件)】2、问题:Tick out the core factors that compose the body of an E-mail of complaint.(勾选出构成投诉邮件正文部分的核心要素。)选项:A、specific facts(陈述事实)B、compliments(发起投诉)C、signature(签名)D、salutations(解决方案)正确答案:【specific facts(陈述事实)#compliments(发起投诉)#salutations(解决方案)】3、问题:Tick out the rules you should abide
9、by in writing an E-mail of complaint.(勾选出投诉邮件写作应遵循的原则。)选项:A、Correctness(准确原则)B、Conciseness(简洁原则)C、Clarity(清晰原则)D、Courtesy(礼貌原则)正确答案:【Correctness(准确原则)#Conciseness(简洁原则)#Clarity(清晰原则)】4、问题:Make the judgement on the statement that you can end an E-mail of complaintwith the Complimentary close of “Sinc
10、erely yours” or “Best”.(投诉邮件结尾敬语可以采用“你真挚的”或者“最好的祝愿”,这种说法是否正确。)选项:A、正确B、错误正确答案:【错误】5、问题:Make the judgement on the statement that the concise subject helps therecipient process this E-mail effectively and efficiently.(简明扼要的邮件主题,有助于 收信人有效高效地处理邮件。这种说法是否正确。)选项:A、正确B、错误正确答案:【正确】道歉信的概述(随堂测验)1、问题:Tick out t
11、he appropriate item of recipient address in a letter of apology.(勾选出道歉信正确的收信人地址书写形式。)选项:A、Mailbox 186, 1882 West Yanan Road., Donghua University, Shanghai, P.R. China200051B、P.R. China , Shanghai, Donghua University, Mailbox 186, 1882 West Yanan Road.,200051C、Donghua University, Mailbox 186, 1882 We
12、st Yanan Road., Shanghai, P.R. China200051D、1882 West Yanan Road., Mailbox 186, Donghua University, Shanghai, P.R. China200051正确答案:【Mailbox 186, 1882 West Yanan Road., Donghua University, Shanghai,P.R. China 200051】2、问题:Which following options are right forms of salutation addressed to a madamin a l
13、etter of apology?(下列哪些选项是道歉信中对女性的称谓形式。)选项:A、Dear Mary,(亲爱的玛丽)B、Dear Ms. Black, (尊敬的布莱克女士)C、Dear Professor Black, (尊敬的布莱克教授)D、Dear Madam,(尊敬的女士)正确答案:【Dear Mary,(亲爱的玛丽)#Dear Ms. Black, (尊敬的布莱克女士)#Dear Professor Black, (尊敬的布莱克教授)#Dear Madam,(尊敬的女士)】3、问题:Make the judgement on the statement that the date
14、 in a letter of apology bewritten as November 8th, 2019 or 8th November, 2019.(道歉信的时间可以表述为November 8th, 2019 或者 8th November, 2019。这种说法是否正确。)选项:A、正确B、错误正确答案:【正确】道歉信的格式写法(随堂测验) 1、问题:In a letter of apology to your teacher, you can take the following forms assalutation except _.(在写给老师的道歉信中,称谓不能采用下列哪一种形
15、式。)选项:A、Dear Mr. Smith,(尊敬的史密斯先生)B、Dear Professor Smith, (尊敬的史密斯教授)C、My Darling Smith, (最亲爱的史密斯)D、Dear Den Smith, (尊敬的史密斯主任)正确答案:【My Darling Smith, (最亲爱的史密斯)】2、问题:What factors are required to get involved in a letter of apology?(道歉信中必须包括哪些因素)选项:A、Making sincere apology(真诚致歉)B、Making corresponding co
16、mpensation(相应补偿)C、Passing thebuck (推诿责任)D、Making reasonable excuse(合理解释)正确答案:【Making sincere apology(真诚致歉)#Making correspondingcompensation(相应补偿)#Making reasonable excuse(合理解释)】3、问题:Make the judgement on the statement that sincerity comes first in apologies.(进行道歉时真诚最为重要。这种说法是否正确。)选项:A、正确B、错误正确答案:【正确
17、】道歉信的写作技巧(随堂测验)1、问题:Tick out the appropriate item of recipient address in a letter of apology.(勾选出道歉信正确的收信人地址。)选项:A、Mailbox 186, 1882 West Yanan Rd., Donghua University, Shanghai, P.R. China200051B、P.R. China , Shanghai, Donghua University, Mailbox 186, 1882 West Yanan Rd.,200051C、Donghua University
18、, Mailbox 186, 1882 West Yanan Rd., Shanghai, P.R. China200051D、1882 West Yanan Rd., Mailbox 186, Donghua University, Shanghai, P.R. China200051正确答案:【Mailbox 186, 1882 West Yanan Rd., Donghua University, Shanghai, P.R.China 200051】 2、问题:Tick out the appropriate items of salutation.(勾选出道歉信恰当的称谓形式。)选项
19、:A、Dear Mary,B、Dear Ms. Black,C、Dear Professor Black,D、Dear Sir or Madam,正确答案:【Dear Mary,#Dear Ms. Black,#Dear Professor Black,#Dear Sir or Madam,】3、问题:Tick out the appropriate items of the date in a letter of apology.(勾选出道歉信正确的时间表达。)选项:A、8th November, 2019B、November 8th, 2019C、Nov. 8, 2019D、8 Novem
20、ber, 2019正确答案:【8th November, 2019#November 8th, 2019#Nov. 8, 2019#8 November, 2019】道歉信的单元测验1、问题:The following factors are required to get involved in a letter of apologyEXCEPT_.(道歉信中不包括哪一项因素)选项:A、Making sincere apology(真诚致歉)B、Making corresponding compensation(相应补偿)C、Passing thebuck (推诿责任)D、Making re
21、asonable excuse(合理解释)正确答案:【Passing thebuck (推诿责任)】2、问题:Tick out the most appropriate item to make apologies in a letter of apology.(勾选出道歉信写作中最恰当的一项致歉用语。)选项:A、Im very sorry for my yelling at you, and now I am writing this letter to show mydeep regret.(很抱歉向你大喊大叫,特写此信表达我的遗憾之意。)B、Im sorry I yelled at yo
22、u, but you shouldnt have raised your voice.(很抱歉向你大喊大叫,但你不该提高说话的)C、Im sorry that you felt that way.(抱歉你竟会那样认为。)D、Im sorry if your feelings got hurt.(如果伤害了你的感情,我道歉)正确答案:【Im very sorry for my yelling at you, and now I am writing this letter toshow my deep regret.(很抱歉向你大喊大叫,特写此信表达我的遗憾之意。)】 3、问题:In a let
23、ter of apology to your teacher, you can take the following forms assalutation _.(在写给老师的道歉信中,可以采用下列哪些称谓形式。)选项:A、Dear Mr. Smith,(尊敬的史密斯先生)B、Dear Professor Smith, (尊敬的史密斯教授)C、My Darling Smith, (最亲爱的史密斯)D、Dear Den Smith, (尊敬的史密斯主任)正确答案:【Dear Mr. Smith,(尊敬的史密斯先生)#Dear Professor Smith, (尊敬的史密斯教授)#Dear Den
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