酒店英语培训教材(PDF 62页).pdf
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1、 “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L Market Leader Hotel & Restaurant English Training Expert Chapter 1 Courtesy English UNIT 1: GREETING & FAREWELLS VOCABULARY welcome 欢迎 friend 朋友 farewell 告别 identi
2、fy 识别 definitely 肯定 safe 安全的 enjoy 喜欢 pleased 高兴 sure 当然 trip 旅游 weekend 周末 again 再 look forward to 盼望 satisfaction 满意 PHRASES ON THE JOB Good morning Good afternoon Good evening Welcome back 早上好 下午好 晚上好 欢迎回来 Hello How do you do? How are you? Fine, thank you, and you? 你好 你好 你好吗? 很好,谢谢,你呢? Fine, than
3、ks, and you? Good-bye Good night Good-bye for now 很好,谢谢,你呢? 再见 晚安 再见 It was nice to see you again. Have a good evening See you later. It was nice seeing you. 很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。 Have a good weekend Have a safe trip Have a good day Hope to see you again 周末愉快。 一路平安。 祝您愉快。 希望再见到您。 Thank you for
4、 coming (Thanks for coming) Look forward to seeing you again 感谢光临。 盼望再见到您。 LISTEN TO THE CONVERSATION Listen to the guest and then fill the gap in each sentence. The guests name is . The staffs name is .The guest will today. Hell live in next time he comes. TALKING TO THE GUEST Staff : Good morning.
5、 Mr. Smith. How are you today? Guest: Good morning. Jane. Im fine, thanks, and you? Staff : Im fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy your stay here? Guest: Yes, I did. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-6
6、70-9199 Email: vincentmarket- http:/www.Market-L Staff : I hope our service is to your satisfaction “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L Guest: Sure. Im very pleased with everything here. Staff : Thank
7、 you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. Ill definitely come to the Sheraton next time Im in Tianjin. PAIR WORK Find a partner and play the roles of the staff and the guest who will be on holiday soon. OXFORD HUMOUR The more I study, the more I know.
8、The more I know, the more I forget. The more I forget, the less I know. So why study? UNIT 2: INTRODUCTIONS VOCABULARY .introduce 介绍 happy 高兴 spell out 拼写出来 meet 会见 glad 高兴 first name 名 pleased 高兴 nice 很好 last name 姓 certainly 当然了 pleasure 高兴 enjoy 喜欢 PHRASES ON THE JOB My name is John Smith Its nic
9、e to meet you. Its nice meeting you. 我叫约翰.史密斯。 很高兴见到您。 很高兴见到您。 Im Mary Copper Im pleased to meet you Im glad to meet you. 我叫玛丽.库伯。 很高兴见到您。 很高兴见到您。 Let me introduce you to John Smith Id like to introduce you to Mary Copper. 我把你介绍给约翰.史密斯。 我想把你介绍给玛丽。 Id like you to meet Mr. Thomson. I dont think weve m
10、et before 希望你认识一下托玛斯先生。 我想我们以前没见过。 Have we met before? Youre new here, arent you? 我们以前见过面吗? 你是新来的,对吗? LISTEN TO THE CONVERSATION TALKING TO THE GUEST Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is John Smith Staff : Would you please spell your last name? Guest: Sure. P
11、-a-r-k-I-n-s-o-n, Parkinson. Staff : How do you do Mr. Parkinson? Welcome to our hotel Guest: How do you do? Very nice to meet you. Staff : Hope youll enjoy you stay here. Guest: I think I will Staff : See you later. Guest: See you. PAIR WORK Introduce yourself to a partner. “Business English Expert
12、” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L EXERCISE Put in articles where needed. A: Would you
13、like cold milk? B: Yes, please. Id like glass of beer if youve got it. A: Ill go and have a look in kitchen. Yes, theres bottle here, but it isnt cold B: Never mind. Can I have piece of ice in it? A: Sure. There is quite a lot in refrigerator. IDIOMS No pain no gain. As busy as a bee. Hand and foot.
14、 As proud as a peacock. As hungry as a wolf Beat about the bush. UNIT 3: APOLOGIES VOCABULARY Excuse 原谅 apologize 请求原谅 mistake 错误 forgive 原谅 mind 介意 assure 保证 sorry 对不起 Right away 马上 happen 发生 bill 帐单 check 检查 PHRASES ON THE JOB Excuse me Im sorry please forgive me. Thats Ok 打扰一下。 对不起。 请原谅。 没什么。 I d
15、o apologize Thats all right Please accept our apology. 我很抱歉。 没关系。 请接受我们的 歉意。 Would you please wait a moment? Would you mind waiting a second? 请稍等好吗? 请稍等好吗? I didnt mean for that to happen. I assure you it wont happen again. 我是不想出这种事的。 我向您保证以后不再发生这种事。 TALKING TO THE GUEST Guest: Excuse me. I think th
16、ere is a mistake in my bill. Staff : Im sorry to hear that. Ill check for you right away. Would you please wait a moment? Guest: OK. ( a moment later) Staff : I do apologize, Mr. Smith. There is a mistake in your bill. I assure you it wont happen again. Guest: Well, thats all right EXERCISE Put in t
17、he missing word. Mr. and Mrs. Miller are from Austria. They often go shopping without their German guide. But they cant to the taxi driver as they can a word of Chinese. They dont know how to him where they want to go. And the driver doesnt know how to them because he doesnt German. Mr. Miller to hi
18、mself. “ I wish I could some Chinese.” “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L 来自资料搜索网(w w w .3722.c n ) 海量资料下载 UNIT 4: OFFERING HELP VOCABULARY Appreciate 喜欢 grateful 感谢 offer 提供 assist 帮助 favor 喜欢 desir
19、e 希望 request 要求 Hesitate 犹豫 mind 介意 trouble 麻烦 welcome 欢迎 follow me 跟 corridor 走廊 Show 展示 serve 服务 end 尽头 PHRASES ON THE JOB Anything I can do for you? If theres anything I can do to help, please let me know. 我能为您做些什么? 如果有我能帮忙的话,请告诉我。 Can I help you? If I can be of assistance. Please do not hesitate
20、. 我能帮忙吗? 如果要我帮忙,别犹豫,尽管讲。 Do you need any help? Id be very glad to help you. 要帮忙吗? 很高兴认识你。 Can I give you a hand? If you wouldnt mind. 要帮忙吗? 如果你不介意。 If you dont mind. If its no trouble 如果你不介意。 如果不麻烦的话。 Theres no hurry please take your time 不着急。 不着急。 Going up? Going down. 上楼吗? 下楼。 LISTEN TO THE CONVER
21、SATION Staff : Excuse me, May I help you? Guest: Yes, Im looking for my room. Staff : May I know your room number, please? Guest: Yes, my room number is 358. Staff : Thats at the other end of the corridor. Follow me. Please. Ill show you to your room. Guest: Thank you. Its very kind of you. Staff :
22、Its my pleasure to serve you. Please enjoy your stay. Guest: Yes. I will. Staff : Going up, sir? Guest: Yes Staff : Watch your steps, please, The floor is wet. Guest: OK, Thank you. “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- h
23、ttp:/www.Market-L 来自资料搜索网(w w w .3722.c n ) 海量资料下载 “Business English Expert” Market Leader Hotel & Restaurant English Training Call: 400-670-9199 Email: vincentmarket- http:/www.Market-L Staff : By the way, may I help you with your luggage? Guest: Sure, Thats very kind of you. Staff : Youre most wel
24、come PAIR WORK Find a partner and play the roles of the guest and the staff. The guest wants to find the fitness center. EXERCISE Put little, a little, few or a few into the sentences. We need more staff There is milk left. Go and get some. He asked for more salt. 来自资料搜索网(w w w .3722.c n ) 海量资料下载 UN
25、IT 5: THANKS AND REPLIES VOCABULARY Repair 修理 kitchen 厨房 wire 电线 light 灯 Noisy 吵 indeed 的确 by the way 顺便说一下 Electrician 电器师 colleague 同事 as soon as possible 尽可能早 help sb with sth 帮助某人做某事 PHRASE ON THE JOB Thanks Thank you very much Thank you ever so much 谢谢。 非常感谢。 太感谢了。 I appreciate that/it Thats ve
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