IHG洲际酒店部门岗位职责JOB DESCRIPTION JB 9 - 餐饮服务FOOD AND BEVERAGE ATTENDANT.doc
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1、JOB DESCRIPTIONJOB TITLE:Food and Beverage AttendantAREA/DEPARTMENT:Food and Beverage / ServiceJOB BAND:9HOTEL LEVEL:I - VREPORTS TO:Food and Beverage Supervisor / Restaurant Manager/ Food and Beverage Manager/ Asst Food and Beverage Manager / Director of Food and BeveragePOSITIONS SUPERVISED:NilJOB
2、 SCOPE:Under the direction of the Restaurant Manager or Supervisor, delivers exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Servi
3、ce of the InterContinental Hotels Group and the brand ethos.TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. Signature: . Date: .Key Responsibilities Deliver Food and Beverage service of high standard
4、and in accordance with departmental standards and procedures Communicates to his/her superior any difficulties, guest comments and other relevant information Establishes and maintains effective employee working relationships Attends and participates in daily briefings and other meetings as scheduled
5、 Attends and participates in training sessions as scheduled Prepares for service by ensuring:o Grooming is impeccable and in accordance with ICHG personal presentation standards o Outlet equipment is cleano Equipment is sorted and storedo Glassware is polished o Flatware is polished o China is clean
6、 o Waiter stations are preparedo Cutlery is placed for buffet and table serviceo Tables are seto Reservations are read and familiarizedo Special occasions are readyo Music is ono Lighting is ono Outlet is ready for service and guest comfort Carries out effective service by ensuring:o Guests are gree
7、ted and seatedo Daily specials are explained and upsoldo Food orders are processed accuratelyo Trays and tray jacks are effectively usedo Food orders are taken quicklyo Payment methods are handled accurately o Working areas are cleaned and re-set quicklyo Bar is cleano Used ashtrays are regularly cl
8、eanedo Guests are conversed with in relation to the food and beverage products Carries out effective beverage service by ensuring:o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulationso Converse with Guests about wine, advising the types and styles of wi
9、ne, taking wine orders and serving wineo Promoting and selling cocktails to guestso Making and presenting cocktailso Coffee and tea is served hot and in accordance with standard Take appropriate action to resolve guest complaints Food and beverage stock is stored in relation to hotel procedures Perf
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