IHG洲际酒店部门岗位职责JOB DESCRIPTION JB 3 - 行政和总务EXECUTIVE ASSISTANT MANAGER.doc
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1、JOB DESCRIPTIONJOB TITLE:Executive Assistant Manager*AREA/DEPARTMENT:A&G / Executive Office JOB BAND:3HOTEL LEVEL:IIIREPORTS TO:Hotel Manager/ Resident Manager/ General Manager POSITIONS SUPERVISED:All operational Departments Heads (ie: Front Office Manager / Executive Housekeeper / F&B Manager / Ex
2、ecutive Chef / Conference & Banquet Manager/ Chief Engineer) JOB SCOPE:Under the general guidance of the General Manager, or his /her delegates, within the limits of established InterContinental Hotels Group and local hotel policies and procedures, oversees and directs all aspects of either the Room
3、s function or Food and Beverage function. Under rooms, operations include Front Office, Housekeeping, Laundry, Recreation and Health Club. Under Food and Beverage, operations include F&B Service, Banqueting and Kitchen operations. Promotes the desired work culture around the five core values of Trus
4、t, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. (* An Executive Assistant Manager may be required in some level 3 hotels, however, full rational for this position must be provided and approval obtained from Director of Operations, Regional Human
5、Resource Director and Chief Operating Officer prior to appointment)TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. Signature: Date: Key Responsibilities Interacts with guests and individuals outside t
6、he hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community Assists in the development and implementation of the Strat
7、egic Plan, Marketing Plan, Budget and Goals Programme to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability Ensures highest level of guest satisfaction by providing within Corporate standards quality guest services and amenities Manages the functions of all hot
8、el personnel through supervision of hotel department heads Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed Participates in conducting weekly inspections and ensures physical facili
9、ties are kept in operational condition by full implementation of preventive maintenance programmes and judicious planning and management of FF& E, as directed Ensures emergency procedures are practised and enforced to provide for the security and safety of guest and employees Identifies future poten
10、tial department heads and participates in the development of their training plans Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity Establishes and maintains a prominent level of visibility and involvement in the property a
11、nd in business, social and governmental communities as appropriate Establishes and maintains effective employee relations including open communication with all employees Contributes to installing and monitoring cash management programmes including inventories and receivables Develops recognition pro
12、grammes, advertising and promotional campaigns to obtain greatest market awareness and patronage Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort Monitors purchasing practices to ensure compliance with ICHG policy and procedures
13、 In the absence of the General Manager, assumes responsibilities as appropriate Keeps General Manager informed of any unforeseen events, which may occur in his/her absence Assists in selling hotel through personal involvement with all potential markets as required Ensures environmentally friendly pr
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