IHG洲际酒店部门岗位职责JOB DESCRIPTION JB 4 - 餐饮宴会CONFERENCE AND BANQUETING MANAGER.doc
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1、JOB DESCRIPTIONJOB TITLE:Conference & Banquet ManagerAREA/DEPARTMENT:Food and Beverage / Banqueting JOB BAND:4HOTEL LEVEL:III - VIREPORTS TO:Director of Food & Beverage / Executive Assistant Manager / Hotel Manager/ Resident Manager/ General Manager POSITIONS SUPERVISED:Asst Banquet Manager / Banque
2、t Services Manager JOB SCOPE: Under the general guidance and supervision of the Food and Beverage Manager, and within the limits of established InterContinental Hotels Group policies and procedures, manages the procurement and delivery of conference and meeting. Promotes the desired work culture aro
3、und the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. Signature: Date: K
4、ey Responsibilities Take responsibility for the co-ordination and monitoring of all meetings and convention Ensure contracts are completed and revised Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning Manage the roo
5、ming list process Co-ordinate the allocation of space for the conference and associated events Entertain clients Liaise with the Reservations Department for room availability and room preferences Liaise with the following departments in procurement of the business: Sales Team ICHG reservations offic
6、e Regional Sales and Marketing Conduct room familiarisations and site inspections Monitor Competitor activities Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference Bureau, travel agents, tour operators, airlines, corporate accounts Supervises
7、the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved. Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance: Quality levels of product and service Guest satisfaction Mer
8、chandising and Marketing Operating costs Sanitation, cleanliness and hygiene Oversees the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times Establishes and maintains effective employee relations Supervises and coordinates in liaison wi
9、th the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as: Local requirements Market needs Competition Trends Recipes Potential costs Availability of Food and Beverage products Merc
10、handising and promotion Coordinates with the Purchasing Manager for special for special purchasing relating to the Banqueting Department Attend and contributes to the weekly hotel department head and Food and Beverage department meetings Establishes and maintains a record system to include the follo
11、wing: Files on all previous functions Banquet and reservation book Customer contact file Sales solicitation programme Room utilization Menu file Promotion file Activities file Union information File on casuals Solicits and follows-up on business referrals and potential sales leads Assists the Food a
12、nd Beverage manager with the following: Inspection checklist Department reports Other reports as requiredHuman Resource Responsibilities Works with the Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:o Plans for future staffing needs o Recruits in
13、 line with company guidelines o Prepares detailed induction programmes for new staffo Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementationo Ensures training needs analysis of Banqueting staff is carried out and training p
14、rogrammes are designed and implemented to meet needso Conducts probation and formal performance appraisal in line with company guidelineso Maintains up to date staff records and approves leave requests etco Coaches, counsels and disciplines staff, providing constructive feedback to enhance performan
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