质量管理与工程.pdf
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1、? ? APQP?PFMEA?MSA?SPC?PPAP?QFD ?(CIP)?/?. ?2009.9 (?) ISBN 978-7-301-15643-8 ?.?.?.?. F273.2? CIP ?(2009)? 137491 ? ? ? ? ? ? ? ? ? ?ISBN 978-7-301-15643-8/TH?0153? 205 ? 100871 ?http:/ http:/? 62752015? 62750672? 62750667? 62754962? ? ? ?pup_? 787 ?1092 ? 16 ? 20.75 ? 482 ? 2009 ? 9 ? 1 ? 2009 ? 9
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5、 16949.783.2.2? ? QMS ?TL 9000.803.2.3 CMM.813.2.4 AS 9000.833.2.5? ?.843.3? ISO 9000 QMS ?.843.3.1? ISO 9000 ?.853.3.2?ISO 9000 ? .853.3.3?ISO 9001 ? .863.3.4?ISO 9004 ?.883.3.5?ISO 19011 ? .893.3.6? ?ISO 9001 ? .93 ? 3.131? ? ?.132?4.1?.1334.2? .1334.2.1?.1334.2.2? .1364.2.3? .1394.2.4? .1464.2.5?
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9、.2868.3.4?u ?.288? 8.289? ? ?.290?9.1?PPAP?.2919.2?DOE?.2949.2.1?.2959.2.2?.2959.3?.2969.4?.297VI?9.4.1?.2989.4.2?.2999.4.3?.2999.4.4?.3019.5?.3019.6 6?.3029.6.1?6?.3029.6.2 6?.3039.6.3 6?.3039.6.4?6?.3039.6.5 6?.3049.6.6 6?.3059.7?.3059.7.1? .3059.7.2? .3069.7.3? .3069.8?.3069.8.1?.3069.8.2?.307 9.
10、8.3?.3089.9? 5S ?.3109.9.1 5S ?.3109.9.2 5S ? .3119.9.3?.3149.10?.3149.10.1? .3149.10.2?.3159.10.3?.3159.10.4?.3159.10.5?.3169.10.6?.316? 9.317?.318 ?.322? ? ? ? ? ? ? ? QM&E ? QM&E ?QM&E? QM&E ?40%? QM&E ?30%? QM&E ? QM&E ?30%?997 ? 3 ? ? ? 2000 ?2? ? ? ? ?QM&E? ?20?80? ? ?International Organizatio
11、n for Standardization? 100 ? QMS?Quality Management System? ? QM&E ? ? QM&E ? QM&E ?1.1? ? ? ?2000 ? ISO 9000 ? ISO 9000?2000? ISO 9000 ? QMS? ? ISO? 100 ? QM&E ? 10 ?1.1.1? 1?1?2? ?3? ? ?QFD? ?1.1.2? 2?1?2?1.1.3? 3?1?2? 3 ? D&S ?1.1.4? 4?1?4?2?SPC?1.1.5? 5?1?2?1.1.6? 6?1?2?5? ? ?1.1.7?1?2?CQMIS?1.1
12、.8? 8?1?2?1.1.9? QMS?6?1.2? ISO ? QMS ? ? QMS ? QMS ? ? ? QMS?1.2.1? 1?QMS ?1?QMS ?QMS ?QMS ?QMS?2?QMS ?QMS ?QMS ?1.2.2? 2?QMS ?1. ?ISO 9000 ? QMS ?ISO 9001 ? QMS ?QMS ?ISO 9001 ?2. ?QMS ? QMS ? QMS ? QMS?7? ? ?1.2.3? 3?QMS ?1? QMS ?1?2?3?4?5?6?7?8? QMS ? QMS? ?2? QMS ? PDCA ? PDCA ? QMS ?QMS ? QMS
13、?QMS ? 1.1 ? 1.1 QMS ?1.2.4? 4?1?8?2?1.2.5? 5?1?2?1? QMS ?2?3?4?5?1.2.6? 6? QMS ?1? ? ? ? ?9? ? ? ? QMS ? ? ? QMS? ? ? QMS ?2? ISO 9000?2000 ? QMS ?1.2.7? 7?QMS ?1?1? ? ? ? ? ? QMS ?2? QMS ? ? QMS ? ? QMS ? ? ? ? ? QMS ?2? QMS ? QMS ? ISO 9001?2000 ?10?1.2.8? 8?QMS ?1?1?QMS ? QMS ? 4 ?1?2?3?4?QMS ?
14、QMS ?2?QMS ? QMS ? QMS ? ISO 9001?3?QMS ? QMS ? QMS ?4? QMS ? QMS ?2? QMS ?QMS ?11? ? ?1?2?3?4?QMS ?1?2?3?1.2.9? 9?1? QMS ?1?2?3?4?5?6?7? QMS ?2? PDCA? 1.2 ? 1.2?1.2.10 ? 10?1?12?2?/?/?1.2.11 ? 11?QMS ?1?QMS ? ? QMS ? ISO 9001 ? ISO 14001 ?2?QMS ?/? QMS?13? ? ?1.2.12 ? 12?QMS ?1?ISO 9000 ? QMS ?1?2?
15、3?4?ISO 9000 ? QMS ?ISO 9000 ? QMS ?QMS ?2?A?QMS ?1? ?2? ?3? ?4? QMS ? QMS ? QMS ? QMS ?1.3? ? 10 ?ISO ?1.3.1?1?1?14? ? ? 1.3 ? 1.3?2? 1.4 ? 1.4?2?1? 1.5 ? ? ? ? ? 1.5?15? ? ?2? 1.6? 1.6? 4 ?3? 1.7 ? ? ? ? ? ? ? ? ? 1.7?16?1.3.2?1? 1.8 ? 10 ? 1.8?2? 10 ? 1?1? 1?1?1 ?2 ? ?3 ? ?4 ?1?5 ? ?1 ? ? ?2 ?3 ?
16、2?4 ?17? ? ?(?) ?5 ?6 ?7 ?8 ?9 ? ?10 ? ?11 ? ?12 ? ?13 ?14 ?2?15 ?1 ? ?2 ? ?3 ? ?4 ?5 ?6 ?3?7 ?1 ?2 ?3 ? ? ? ?4 ? ?4?5 ?1 ?5?2 ? ?18?(?) ?3 ? ?5?4 ? ?1 ?2 ?3 ?4 ?5 ?6 ?7 ?8 ?9 ?10 ?11 ?12 ? ?6?13 ?1 ?2 ?3 ?4 ? QMS 5 ?7?6 ?1 ?2 ? ?3 ?8?4 ?19? ? ?(?) ?5 ?6 ?8?7 ?1 ?2 ?3 ?4 ?5 ?6 ?7 ?8 ?9 ?10 ? 1 ?11 ?
17、9? ? ? ?12 ?1 ?2 ?3 ?4 ?5 ?10?6 ?3? 10 ? 1.9? 1.18?20? 1.9? 1.10?21? ? ? 1.11? 1.12? 1.13?22? 1.14? 1.15?23? ? ? 1.16? 1.17?24? 1.18?1.4? 20 ? 80 ? 1991 ? 8 ?1.4.1?1?1978 ?/?ANSI/ASQC? ? ? ?1?2?3?4?5?6?25? ? ?7?8?9?2?1979 ?3?1988 ?Quality Engineering? 3 ? ? 20 ? 70 ? 80 ? 1987 ?ISO? ISO 9000 ? ? 199
18、4 ? 2000 ? ISO 9000 ? ISO 9001 ? 3 ? QFD?APQP? FMEA? MSA? SPC? PPAP? QMS ?1.4.2? CPU ?26?1? QFD?2? QFD?DPFMEA?3? ISO 9001 ?4? SPC ?MSA ?PPFMEA?5?/?6?7?8? 1.19 ? 1.19 ? 1.19?27? ? ?1.4.3?/?/?1?2?3?4?5? 4 ?6? 3 ? 1.20 ?28? 1.20?1.4.4?1.4.5?1?2? ?3?4?29? ? ?1?2? 3 ?3?4? 1.21 ? 1.21?1.4.6?1.4.1 ? 1.22 ?
19、1.4.7? 1.22 ? 20 ? 90 ?30? 1.22?1?2?3?5 ? 7?8 ?1?2 ?31? ? ?3?Quality Function Development ?QFD ? QFD ? WHAT-HOW ? QFD ?4? QFD ?Robust Design?1?Design of Experiments?2?Taguchi Method?3? ? ? QFD? WBS ?Work Breakdown Structure? ? SOW?Statement Of Work? QC ?FMEA?Failure Mode and Effects Analysis?FTA?Fai
20、lure Tree Analysis? ? SPC?Statistical Process Control?4?32?5? ? FTA? ? DPFMEA? PPFMEA ? MSA ?1?5?6?7?FMEA ?8? 50%?20 ? 80 ? CMM? CMM? 10 ? CMM ?9?10?Statistical Process Control? SPC? SPC?33? ? ?11? ?12?QMS? QMS? QMS ? QMS ?13? PDCA ?14?ISO 9001/7.4 ?15?16?QIS?17? Chrysler ? 20 ? 90 ? 1.23 ?18?/?/?34
21、? 1.23? Chrysler ? 20 ? 90 ?1.4.8? 20 ? 100 ?35? ? ? 5 ?1? 1 ? ? 400 ? ? 1073 ?36?2? 19 ?18 ?1769 ?1771 ? 1885 ?3?1918 ?1940 ?37? ? ?4?1924 ?W. A. Shewhart? ?1931 ?H. F. Dodge?H. G. Romig? 20 ? 30 ? 10 ? 20 ? 40 ? 1941?1942 ? 3 ? 3 ? 8 ? 3 ? ?20 ? 50 ?1?2?38?3?20 ? 50 ? ? ? ? ?1958 ? MIL?Q?8958A ? 2
22、0 ? 40?60 ?20 ? 70 ?20 ? 80 ?1981 ? 6 ?1?1?GB 3358? 218 ?2?GB 3187?3?GB 4888?4?GB 4086.l?GB 4086.6?X2?t ?F ? 6 ?2?1?GB 4882?GB 4883?2?GB 4889?GB 3360?GB 4087?3?GB 4883?GB 6380? GB 8056?4?GB 3359?3?1?GB 4091.l?GB 4091.9? 8 ?2?GB 4886?39? ? ?3?GB 6381?3?4?GB 4887?4?1?GB 2828?2?GB 6378?3?GB 2829?4?GB 8
23、051?5?GB 8052?6?GB 8053?7?GB 8054?8?GB 14162?9?GB/T 14437?10?GB/T 14900?5?1? GB 6379 ?2? GB/T ll792 ?6?20 ? 80 ?1?GB 2689.l?GB 2689.4? 4 ?2?GB 5080? 6 ?/?40?5?20 ? 60 ?20 ? 60 ? ? ? ? ?Total Quality Management?1961 ?TQC?/? ? 20 ? 60 ? ? ?NATO? ? AQAP? MIL?Q?9858A ?20 ? 70 ?TQC/TQM ?JIT?Kanben?Kaizen
24、?QFD?1979 ? BS 5750?ISO ?20 ? 80 ?1979 ?ISO/TC 176 ?41? ? ?ISO/TC 176 ?15 ? 100 ? BS 5750 ? 1987 ? ISO 9000 ?ISO 9000 ? ISO ?ISO 9000 ?ISO 9000 ? ISO ?1990 ?ISO/TC 176 ? ISO 9000? ? ?90 ? ? ? ?2000?2000 ? ISO 9000 ?1994 ?2000 ?ISO/TC 176 ? 1987 ? ISO 9000? 1987 ? ISO 9000 ? ISO 9000 ? ISO 9000 ? ISO
25、 9000 ?ISO 9000 family of standards?1994 ?ISO/TC 176 ?2000 ? ISO 9000 ?1996 ? ?2000?ISO 9001? ? ?ISO 9001? ? ISO/TC 176 ? 94 ? ISO 9000 ?2000 ? 12 ? 15 ?ISO ? 2000 ? ISO 9000 ? 94 ?2000 ? ISO 9000 ? ? ISO 9000?2000 ? ISO 9000 ?ISO ? 1996 ?ISO ? ISO 9000 ?ISO 9000 ?ISO 9000 ?1987 ? 3 ? ISO 9000 ?1988
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